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Note:
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Contact information must be true and correct, can reach customer first time.
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Customer need to pay the tax, do customs clearance, and contact local carrier on their own.
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Customer has to be responsible for return/destroy product if facing clearance failure.
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We don’t support cancel/refund/return once your order in “Processing”“Shipped” status since the market is changeable.
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1.Before placing an order, you need to create an account of Goldshell.com . Click “Account” and “Register”/”Login” to user account.
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2.Go to Shop https://www.goldshell.com/shop/ and select product model.
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3.Confirm order quantity and add to cart (some products may request limit unit per customer).
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4. Click “UPDATE CART” and “PROCEED TO CHECKOUT”.
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5.Fill in Billing & Shipping form. Note: put the correct phone number and email which can contact you immediately; shipping address cannot be changed after you write down.
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6.Click “Proceed to Coinbase” and choose which cryptocurrency you want to pay. For you information, Coinbase account is not necessary . We provide two options:
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Option 1, login and pay with your Coinbase account.
Option 2, pay through any cryptocurrency wallet or crypto exchange, with enough cryptocurrencies.
❗❗ Important: If you want to pay ETH or USDC the payment gateway only supports these cryptos on Ethereum (ERC-20).
?Tips: Coinbase commerce is the payment system that we use to take crypto currency payment. Access to Coinbase help center https://help.coinbase.com/en/coinbase/getting-started
We have the availability to take all of the well known cryptocurrency coins BTC, USDC(ERC-20), ETH.
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7. Send the crypto to the following address and pay the order.
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8.Wait for the payment verification, it takes 5-60 minutes for verifying. Then page will show”Payment complete” and turn to order details page. Tips: Once complete the payment, user can close the page, don’t wait for the verification. User can check status in order menu on personal account.
Note: Overpayment/Underpayment please email us via support ticket with the Order ID, sender name, order code(8 digital letter&number) and the screenshot of payment.
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9.Once the payment is completed, user will receive confirmation email from Goldshell, Invoice will be generated with order ID as attachment.
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10. User can check order in “Account” and order status will update to “Processing”. “Processing” means we have confirmed your order. We will arrange the shipment on the plan.
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11.Tracking number will be sent to customer once package is tendered to DHL/FedEx/UPS, normally customers receive confirmation in a few days. Estimated delivery time to reach customers will be 5-10 working days if there are no delays at the customs.
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