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The following information is what you need to know before you create a ticket

  1. Click FAQ to do self-service if you have payment or miner setup issue.
  2. Emails are responded to within 48 hours, excluding weekends and holidays. Sending too many emails on same issue is therefore not recommended.
  3. Check the process here [Click on] if your email address is registered on our official website; if it is not, please check your spam folder.
  4. Please do not forward your previous emails, as we can see all of your emails regardless of when they were sent.

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