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Contact us
[/vcj_heading][vcj_empty_space height=”30px” height_tablet=”10px”][vcj_heading_simple content2=”GOLDSHELL SUPPORT” alignment=”left” color_text=”#ffffff” weight=”600″ italic=”” size=”xs” letter_spacing=”10″ animation_speed=”2″ animation_delay=”0″][vcj_empty_space height=”60px”][vc_row_inner][vc_column_inner width=”1/2″][vcj_button text=”Submit a request” url=”https://goldshellhelp.zendesk.com/hc/en-us/requests/new” target=”_self” alignment_mobile=”left” font_size=”18px” font_weight=”300″ radius=”45″ border_size=”2″ full=”1″ leftright_padding=”60PX” text_hover_color=”#ffffff” background_color=”#000000″ background_hover_color=”rgba(255,255,255,0.01)” border_color=”#0a0a0a” border_hover_color=”#ffffff” animation_speed=”2″ animation_delay=”0″][vcj_empty_space height=”20px”][vcj_button text=”Ticket progress” url=”https://goldshellhelp.zendesk.com/hc/en-us/requests” target=”_self” alignment_mobile=”left” font_size=”18px” font_weight=”300″ radius=”45″ border_size=”2″ full=”1″ leftright_padding=”60PX” text_hover_color=”#ffffff” background_color=”#000000″ background_hover_color=”rgba(255,255,255,0.01)” border_color=”#0a0a0a” border_hover_color=”#ffffff” animation_speed=”2″ animation_delay=”0″][vcj_empty_space height=”20px”][vcj_button text=”Business order” url=”https://www.goldshell.com/goldshell-team-en/” target=”_self” alignment_mobile=”left” font_size=”18px” font_weight=”300″ radius=”45″ border_size=”2″ full=”1″ leftright_padding=”60PX” text_hover_color=”#ffffff” background_color=”#000000″ background_hover_color=”rgba(255,255,255,0.01)” border_color=”#0a0a0a” border_hover_color=”#ffffff” animation_speed=”2″ animation_delay=”0″][/vc_column_inner][vc_column_inner width=”1/2″][/vc_column_inner][/vc_row_inner][/vc_column][vc_column css_animation=”fadeInLeft” width=”1/2″ overflow=”default” css=”.vc_custom_1657276770585{border-top-width: 10px !important;border-right-width: 10px !important;border-bottom-width: 10px !important;border-left-width: 10px !important;padding-top: 90px !important;padding-right: 70px !important;padding-bottom: 90px !important;padding-left: 70px !important;background-color: #ffffff !important;border-radius: 10px !important;}” padding_tablet=”70px 40px 70px 40px”][vc_tta_pageable no_fill_content_area=”1″ active_section=”1″ css_animation=”none”][vc_tta_section title=”The following information is what you need to know before you create a ticket” tab_id=”1657276824526-ad3e905a-380c”][vc_column_text]
The following information is what you need to know before you create a ticket
- Click FAQ to do self-service if you have payment or miner setup issue.
- Emails are responded to within 48 hours, excluding weekends and holidays. Sending too many emails on same issue is therefore not recommended.
- Check the process here [Click on] if your email address is registered on our official website; if it is not, please check your spam folder.
- Please do not forward your previous emails, as we can see all of your emails regardless of when they were sent.
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Frequently Asked Questions
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Miner dashboard/Home page
Pool setting page/Miner page
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